{"id":50,"date":"2020-04-28T15:21:52","date_gmt":"2020-04-28T13:21:52","guid":{"rendered":"https:\/\/ryancv-demo.bslthemes.com\/?page_id=50"},"modified":"2021-02-21T23:22:25","modified_gmt":"2021-02-21T22:22:25","slug":"blog-e","status":"publish","type":"page","link":"https:\/\/valentin-fautrel.com\/index.php\/blog-e\/","title":{"rendered":"(fr) Blog"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"50\" class=\"elementor elementor-50\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b571dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b571dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b79072c\" data-id=\"b79072c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3af76d2 elementor-widget elementor-widget-ryancv-clients\" data-id=\"3af76d2\" data-element_type=\"widget\" data-widget_type=\"ryancv-clients.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<!-- Clients -->\n\t\t<div class=\"content clients\">\n\n\t\t\t\t\t\t<!-- title -->\n\t\t\t<div class=\"title\">\n\t\t\t\t<span >Blog<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6fe8df8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6fe8df8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dc52eeb\" data-id=\"dc52eeb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8017dfd elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"8017dfd\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.welcometothejungle.com\/fr\/articles\/oh-my-job-customer-sucess\" target=\"_blank\"><img width=\"930\" height=\"600\" src=\"https:\/\/valentin-fautrel.com\/wp-content\/uploads\/2021\/02\/csm.jpg\" class=\"elementor-animation-buzz-out attachment-full size-full\" alt=\"\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.welcometothejungle.com\/fr\/articles\/oh-my-job-customer-sucess\" target=\"_blank\">CSM, c'est quoi ?<\/a><\/h4><p class=\"elementor-image-box-description\">Dans cet \u00e9pisode, Guillaume, Customer Success nous partage sa vision du m\u00e9tier et son quotidien chez Partoo.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38686cb elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"38686cb\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.profitwell.com\/recur\/all\/customer-success-kpi\" target=\"_blank\"><img width=\"1170\" height=\"611\" src=\"https:\/\/valentin-fautrel.com\/wp-content\/uploads\/2021\/02\/kpi.png\" class=\"elementor-animation-buzz-out attachment-full size-full\" alt=\"\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.profitwell.com\/recur\/all\/customer-success-kpi\" target=\"_blank\">Les KPIs du CSM<\/a><\/h4><p class=\"elementor-image-box-description\">Le suivi analytique est souvent abord\u00e9 en termes de marketing, mais il est tout aussi important pour \u00e9valuer la valeur que vos clients tirent de votre produit.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab51d3e elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"ab51d3e\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/portail-csm.fr\/les-outils-en-customer-success-1-ddec014fdd8\" target=\"_blank\"><img width=\"1170\" height=\"684\" src=\"https:\/\/valentin-fautrel.com\/wp-content\/uploads\/2021\/02\/tools.jpg\" class=\"elementor-animation-buzz-out attachment-full size-full\" alt=\"\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/portail-csm.fr\/les-outils-en-customer-success-1-ddec014fdd8\" target=\"_blank\">Les outils indispensables<\/a><\/h4><p class=\"elementor-image-box-description\">Quels outils utiliser en Customer Success ? Y a-t-il des outils plus importants que d\u2019autres ? Et comment prioriser les outils \u00e0 mettre en place ?<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b1dda00\" data-id=\"b1dda00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb1e3eb elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"fb1e3eb\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/destinationclients.fr\/fidelisation-clients\/\" target=\"_blank\"><img width=\"412\" height=\"484\" src=\"https:\/\/valentin-fautrel.com\/wp-content\/uploads\/2021\/02\/customer-loyalty.png\" class=\"elementor-animation-buzz-out attachment-full size-full\" alt=\"\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/destinationclients.fr\/fidelisation-clients\/\" target=\"_blank\">Les strat\u00e9gies de fid\u00e9lisation<\/a><\/h4><p class=\"elementor-image-box-description\">Fid\u00e9liser ses clients est une t\u00e2che aussi importante, si ce n\u2019est plus, que d\u2019acqu\u00e9rir de nouveaux clients. <\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a65a11f elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"a65a11f\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/customer-success.fr\/2018\/03\/experience-client-customer-success-le-duo-de-choc-pour-la-performance-de-votre-business\/\" target=\"_blank\"><img width=\"412\" height=\"346\" src=\"https:\/\/valentin-fautrel.com\/wp-content\/uploads\/2021\/02\/customer-loyalty1.jpg\" class=\"elementor-animation-buzz-out attachment-full size-full\" alt=\"\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/customer-success.fr\/2018\/03\/experience-client-customer-success-le-duo-de-choc-pour-la-performance-de-votre-business\/\" target=\"_blank\">De l'engagement \u00e0 la performance client<\/a><\/h4><p class=\"elementor-image-box-description\">Exp\u00e9rience client + Customer Success : le duo de choc pour la performance de votre business !<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Blog CSM, c&rsquo;est quoi ? Dans cet \u00e9pisode, Guillaume, Customer Success nous partage sa vision du m\u00e9tier et son quotidien&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-elementor-builder.php","meta":{"_mi_skip_tracking":false},"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>(fr) Blog - Customer Success Manager<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/valentin-fautrel.com\/index.php\/blog-e\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"(fr) Blog - Customer Success Manager\" \/>\n<meta property=\"og:description\" content=\"Blog CSM, c&rsquo;est quoi ? 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